Xurrent Acquires Zenduty

SANTA BARBARA, Calif., February 27, 2025 – Xurrent™, the service and operations management platform purpose-built for modern enterprises and managed services providers, has acquired Zenduty, a leader in cutting-edge incident and alert management solutions. This acquisition marks another significant milestone in Xurrent’s ongoing journey to transform IT and redefine how organizations handle major incidents from start to finish.

Phil Christianson, Xurrent’s Chief Product Officer, remarked, “Xurrent is excited to announce a major advancement in our ITOM capabilities. Our StatusCast acquisition last April enhanced our platform to dramatically improve organizations’ abilities to communicate details of major incidents. Now, with the acquisition of Zenduty, we will enable IT to automate and streamline incident resolution and root cause remediation, ensuring faster fixes and preventing repeat incidents.”

Zenduty is an innovator in incident and alert management. The platform has earned a reputation for enabling incident commanders to swiftly gather the right teams into a virtual war room, triage issues and drive resolution rapidly. By integrating Zenduty with Xurrent’s robust IT Service Management (ITSM) capabilities, customers will enjoy comprehensive, end-to-end IT operations and service management capabilities within a single, unified platform.

This integration ensures that when a major incident occurs, organizations can not only manage and resolve the issue swiftly but also implement a structured approach to prevent it from recurring. Zenduty empowers incident commanders to coordinate response teams effectively, while Xurrent’s ITSM platform ensures tasks are assigned to the right teams, tracked and completed on time, driving continuous improvement between incidents.

By integrating Zenduty with Xurrent’s ITSM platform, organizations gain the following key benefits:

• Automating virtual war rooms for rapid incident response.
• Managing and resolving incidents swiftly.
• Ensuring accountability for post-incident remediation task completion.

“The combination of Zenduty’s top-quality incident and alert management tools with the power of Xurrent’s world-class IT Service Management, will enable our customers to fully take control of their IT operations and service management with a more modern, connected and automated approach,” said Kevin McGibben, Xurrent CEO. “With Xurrent, teams take action sooner, resolve incidents faster, and ensure they never happen again — completing critical tasks with efficiency, accuracy and full accountability.”

About Xurrent

Xurrent™ streamlines ITSM and IT Operations Management with AI-powered automation. Our platform simplifies workflows, enhances collaboration, and boosts productivity. Built for scalability, Xurrent seamlessly adapts to the evolving needs of modern enterprises, minimizing effort while maximizing efficiency. Learn more at www.xurrent.com.

About Zenduty

Zenduty is an end-to-end incident and on-call management solution that provides cross-channel alerts via email, phone, SMS, Slack, and Microsoft Teams to ensure your team is promptly notified during service downtimes. Designed to enhance incident response efficiency, Zenduty offers features such as customizable alerting, on-call scheduling, and seamless integrations with over 150 tools, including Datadog, Jira, and Slack. Organizations utilizing Zenduty have reported significant improvements, including reduced downtime, a 50% enhancement in Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR), and cost savings. For more information, visit www.zenduty.com.

Press Release: https://www.xurrent.com/press-release/xurrent-acquires-zenduty-completing-the-incident-response-and-remediation-loop/

StatusCast engineers noted some processing degradation that may have caused delays in some actions. 

The team has identified the issue.

StatusCast engineers have been alerted to a possible performance impacting event affecting status pages and the admin application response times. This event is not impacting notification processing. We apologize for this inconvenience and will provide an update shortly. 

All services should be fully functional and performing regularly. 

StatusCast's engineers determined that at approximately 8:00PM EST on November 15th 2024, several of StatusCast's application servers experienced an issue that caused the response time to spike. StatusCast's infrastructure in Azure is designed to perform scaling procedures for services under duress, and for all but one of the application services in question this was done successfully restoring the service to an acceptable level of performance.

The remaining application service in the EU did not correctly scale and stayed in a degraded state for multiple days. On November 18th engineers were alerted that some customers were still experiencing load time delays and at that point the last server was corrected. 

After this event occurred StatusCast's DevOps team began an audit of all scaling procedures to ensure that application services across our Azure operational regions adhere to a consistent scaling process and to ensure that monitoring is properly deployed to all services as having a single application service remaining in a degraded state for days is not acceptable. 

As of August 1st, 2024 we have removed the link to the Legacy Incident Editor from the admin portal to ensure that users maintain a unified experience and are able to take advantage of all of our latest improvements to the incident creation process.

StatusCast engineers were alerted earlier that some users were experiencing sporadic issues attempting to connect to the status page and admin portal. Our hosting provider, Microsoft Azure, has alerted us via their status page that they are experiencing some network issues globally. We will provide an update as soon as more information is available. 

Access to status pages has remained stable and Azure has updated their status indicating failover processes have been engaged to improve their service availability. StatusCast's engineers will continue to watch this closely and will post additional updates as necessary.  

StatusCast's application has continued to remain stable. Our engineers will continue to watch the system closely as Microsoft has not fully closed out the event on their side. For more specific details on Azure's issue please refer to their status page. We will provide additional updates as necessary. 

Microsoft has closed the issue on their side and StatusCast's platform continues to operate as expected. Once Microsoft has published more details on this we will provide here in the form of an RCA.

Following the acquisition by 4me, we have been preparing to integrate StatusCast’s support operations into 4me’s infrastructure. By combining our support operations with 4me’s, our customers will have the advantage of 24x7 support and the number of available representatives will almost quadruple.

To take the first step forward in officially merging these teams we will be removing the live chat option available in the admin portal starting on Friday June 7th, 2024. You can continue to be  to communicate with support through email(support@statuscast.com) or by accessing our current support portal.

In the coming months, you will notice several changes in how StatusCast's support is provided. This will involve the introduction of a new and improved support portal for tracking any change requests or issues that you have logged with support. Additionally, more tools and auditing information will be made available in the application, and there will be an increase in the help and knowledge resources accessible directly.

We are very excited to be expanding our support offering with 4me and know that it will ultimately help our community of valued customers and users!

At approximately 8:19PM EDT, StatusCast’s engineers were alerted that some status page and admin applications were inaccessible. The team identified that its hosting partner, Microsoft, was experiencing some issues in its US East region related to app services and SQL databases connections. As of 9:03PM EDT services have been restored and StatusCast’s team is currently working with Microsoft to fully investigate the incident. Once the team has completed it’s investigation we will follow up with an RCA.

At this time StatusCast should be operating fully as expected, if you continue to have any further issues please contact us at support@statuscast.com

As of 9:03PM EDT services have been restored and StatusCast’s team is currently working with Microsoft to fully investigate the incident. Once the team has completed it’s investigation we will follow up with an RCA.

In working with Microsoft, StatusCast’s team confirmed that the disruption was due to an outage with SQL Databases located in Azure’s US East region which is where StatusCast is primarily hosted: 

StatusCast itself was impacted by this outage from approximately 8:19 PM EDT and had fully recovered by 9:03 PM EDT. StatusCast’s team will continue to work closely with Microsoft to further optimize its offering to help ensure that impact of service provider outages is as minimal as possible. 

We are very excited to announce that StatusCast has been acquired by 4Me! Since 2013 we have been working hard to close the gap between service outages and those who are impacted, and this acquisition is one large step further in our journey of providing critical information to those who need it most. 

The inclusion of StatusCast's features will aid 4Me in it's mission to modernize service management for organizations. Click here to read more!

At approximately 9:38AM EST StatusCast engineers detected malicious activity targeting our services. The attack, aimed at overwhelming our service and causing disruptions, was neutralized, ensuring minimal impact on our operations by 9:49AM EST. We will continue to monitor the platform's health and will perform an in-depth investigation to the malicious activity targeted against StatusCast. 

Services continue to operate as expected. StatusCast's team will provide additional information around this event once our investigation has been fully completed.