Uptime Summary

TOTAL UPTIME FOR THE LAST 90 DAYS
100.00%
Normal

Recent Uptime

Day Date Uptime
Monday March 31 100.00%
Sunday March 30 100.00%
Saturday March 29 100.00%
Friday March 28 100.00%
Thursday March 27 100.00%

Third Party Provider Status

Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
2/9/2025 UP
2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
2/14/2025 UP
2/15/2025 UP
2/16/2025 UP
2/17/2025 UP
2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Normal
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
2/9/2025 UP
2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
2/14/2025 UP
2/15/2025 UP
2/16/2025 UP
2/17/2025 UP
2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
2/9/2025 UP
2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
2/14/2025 UP
2/15/2025 UP
2/16/2025 UP
2/17/2025 UP
2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
2/9/2025 UP
2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
2/14/2025 UP
2/15/2025 UP
2/16/2025 UP
2/17/2025 UP
2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Normal
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
2/9/2025 UP
2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
2/14/2025 UP
2/15/2025 UP
2/16/2025 UP
2/17/2025 UP
2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
2/9/2025 UP
2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
2/14/2025 UP
2/15/2025 UP
2/16/2025 UP
2/17/2025 UP
2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
2/9/2025 UP
2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
2/14/2025 UP
2/15/2025 UP
2/16/2025 UP
2/17/2025 UP
2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
2/9/2025 UP
2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
2/14/2025 UP
2/15/2025 UP
2/16/2025 UP
2/17/2025 UP
2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
2/9/2025 UP
2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
2/14/2025 UP
2/15/2025 UP
2/16/2025 UP
2/17/2025 UP
2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
2/9/2025 UP
2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
2/14/2025 UP
2/15/2025 UP
2/16/2025 UP
2/17/2025 UP
2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Normal
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
2/8/2025 UP
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2/10/2025 UP
2/11/2025 UP
2/12/2025 UP
2/13/2025 UP
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2/18/2025 UP
2/19/2025 UP
2/20/2025 UP
2/21/2025 UP
2/22/2025 UP
2/23/2025 UP
2/24/2025 UP
2/25/2025 UP
2/26/2025 UP
2/27/2025 UP
2/28/2025 UP
3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
3/4/2025 UP
3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
3/16/2025 UP
3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
3/23/2025 UP
3/24/2025 UP
3/25/2025 UP
3/26/2025 UP
3/27/2025 UP
3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
2/7/2025 UP
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2/20/2025 UP
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3/1/2025 UP
3/2/2025 UP
3/3/2025 UP
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3/5/2025 UP
3/6/2025 UP
3/7/2025 UP
3/8/2025 UP
3/9/2025 UP
3/10/2025 UP
3/11/2025 UP
3/12/2025 UP
3/13/2025 UP
3/14/2025 UP
3/15/2025 UP
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3/17/2025 UP
3/18/2025 UP
3/19/2025 UP
3/20/2025 UP
3/21/2025 UP
3/22/2025 UP
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3/28/2025 UP
3/29/2025 UP
3/30/2025 UP
3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
2/5/2025 UP
2/6/2025 UP
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3/1/2025 UP
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4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
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3/31/2025 UP
4/1/2025 UP
60 days ago 100.00% Today
Date Status
2/1/2025 UP
2/2/2025 UP
2/3/2025 UP
2/4/2025 UP
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Metrics

Recent Events

Month of February 2025
Admin application Support Services
Feb-27, 9:53am EST

Xurrent Acquires Zenduty

SANTA BARBARA, Calif., February 27, 2025 – Xurrent™, the service and operations management platform purpose-built for modern enterprises and managed services providers, has acquired Zenduty, a leader in cutting-edge incident and alert management solutions. This acquisition marks another significant milestone in Xurrent’s ongoing journey to transform IT and redefine how organizations handle major incidents from start to finish.

Phil Christianson, Xurrent’s Chief Product Officer, remarked, “Xurrent is excited to announce a major advancement in our ITOM capabilities. Our StatusCast acquisition last April enhanced our platform to dramatically improve organizations’ abilities to communicate details of major incidents. Now, with the acquisition of Zenduty, we will enable IT to automate and streamline incident resolution and root cause remediation, ensuring faster fixes and preventing repeat incidents.”

Zenduty is an innovator in incident and alert management. The platform has earned a reputation for enabling incident commanders to swiftly gather the right teams into a virtual war room, triage issues and drive resolution rapidly. By integrating Zenduty with Xurrent’s robust IT Service Management (ITSM) capabilities, customers will enjoy comprehensive, end-to-end IT operations and service management capabilities within a single, unified platform.

This integration ensures that when a major incident occurs, organizations can not only manage and resolve the issue swiftly but also implement a structured approach to prevent it from recurring. Zenduty empowers incident commanders to coordinate response teams effectively, while Xurrent’s ITSM platform ensures tasks are assigned to the right teams, tracked and completed on time, driving continuous improvement between incidents.

By integrating Zenduty with Xurrent’s ITSM platform, organizations gain the following key benefits:

  • Automating virtual war rooms for rapid incident response.
  • Managing and resolving incidents swiftly.
  • Ensuring accountability for post-incident remediation task completion.

“The combination of Zenduty’s top-quality incident and alert management tools with the power of Xurrent’s world-class IT Service Management, will enable our customers to fully take control of their IT operations and service management with a more modern, connected and automated approach,” said Kevin McGibben, Xurrent CEO. “With Xurrent, teams take action sooner, resolve incidents faster, and ensure they never happen again — completing critical tasks with efficiency, accuracy and full accountability.”

About Xurrent

Xurrent™ streamlines ITSM and IT Operations Management with AI-powered automation. Our platform simplifies workflows, enhances collaboration, and boosts productivity. Built for scalability, Xurrent seamlessly adapts to the evolving needs of modern enterprises, minimizing effort while maximizing efficiency. Learn more at www.xurrent.com.

About Zenduty

Zenduty is an end-to-end incident and on-call management solution that provides cross-channel alerts via email, phone, SMS, Slack, and Microsoft Teams to ensure your team is promptly notified during service downtimes. Designed to enhance incident response efficiency, Zenduty offers features such as customizable alerting, on-call scheduling, and seamless integrations with over 150 tools, including Datadog, Jira, and Slack. Organizations utilizing Zenduty have reported significant improvements, including reduced downtime, a 50% enhancement in Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR), and cost savings. For more information, visit www.zenduty.com.

Press Release: https://www.xurrent.com/press-release/xurrent-acquires-zenduty-completing-the-incident-response-and-remediation-loop/

February 23, 9:00am EST
Status pages Admin application
Feb-23, 9:00am EST

StatusCast engineers noted some processing degradation that may have caused delays in some actions. 

Feb-23, 9:00pm EST

The team has identified the issue.

Notification services
Feb-4, 5:30pm EST

StatusCast engineers noted a background processing degradation that caused delays in some actions from being completed in a timely fashion. 

Feb-4, 9:00pm EST

 This has been resolved. We apologize for any inconvenience.

Month of December 2024
December 29, 6:00pm EST
Support Services
Dec-29, 6:00pm EST

The domain for accessing StatusCast's support portal has been updated to https://xurrent-statuscast-portal.xurrent.com/. While the old domain will redirect to our current one we recommend updating your bookmarks appropriately. 

Month of November 2024
Notification services
Nov-25, 2:24pm EST

StatusCast engineers identified a backup in its background processing that is causing delays in some actions from being completed in a timely fashion. 

Nov-25, 3:32pm EST

Engineers have determined the root cause of the backup in processing. During this time we have scaled out the service that is responsible to help clear out the remaining items faster.

Nov-25, 5:06pm EST

Services should be operating as expected.

Status pages Admin application
Nov-15, 8:00pm EST

StatusCast engineers have been alerted to a possible performance impacting event affecting status pages and the admin application response times. This event is not impacting notification processing. We apologize for this inconvenience and will provide an update shortly. 

Nov-18, 2:00pm EST

All services should be fully functional and performing regularly. 

Nov-27, 3:00pm EST

StatusCast's engineers determined that at approximately 8:00PM EST on November 15th 2024, several of StatusCast's application servers experienced an issue that caused the response time to spike. StatusCast's infrastructure in Azure is designed to perform scaling procedures for services under duress, and for all but one of the application services in question this was done successfully restoring the service to an acceptable level of performance.

The remaining application service in the EU did not correctly scale and stayed in a degraded state for multiple days. On November 18th engineers were alerted that some customers were still experiencing load time delays and at that point the last server was corrected. 

After this event occurred StatusCast's DevOps team began an audit of all scaling procedures to ensure that application services across our Azure operational regions adhere to a consistent scaling process and to ensure that monitoring is properly deployed to all services as having a single application service remaining in a degraded state for days is not acceptable. 

Month of September 2024
Support Services
Sep-5, 9:00am EDT

Our team is excited to announce the official rebrand of 4me to the name Xurrent. Our refreshed look and updated identity capture the essence of our business, our platform, our vision, and its value. Our new look is being rolled out in a new website, marketing materials, and the Xurrent application! 

Important Dates: 

  • 5 September (today!)

  • 7 September

    • All communications from Xurrent will emanate from our new domain, www.xurrent.com. This means emails and any other official communications. 

What Does This Mean for You?

Starting now you’ll see our new branding in emails, on the website, and in other communications. Rest assured, this change won’t affect your current services.

Thanks for being a valued part of the Xurrent (formerly 4me) family. While our appearance is evolving, our dedication to providing top-quality products and exceptional customer support remains unchanged. Our mission and values continue to drive us as we grow towards a dynamic and collaborative future.


Month of August 2024
Admin application
Aug-1, 1:45pm EDT

As of August 1st, 2024 we have removed the link to the Legacy Incident Editor from the admin portal to ensure that users maintain a unified experience and are able to take advantage of all of our latest improvements to the incident creation process.

Month of July 2024
Status pages Admin application
Jul-30, 9:30am EDT

StatusCast engineers were alerted earlier that some users were experiencing sporadic issues attempting to connect to the status page and admin portal. Our hosting provider, Microsoft Azure, has alerted us via their status page that they are experiencing some network issues globally. We will provide an update as soon as more information is available. 

Jul-30, 10:44am EDT

Access to status pages has remained stable and Azure has updated their status indicating failover processes have been engaged to improve their service availability. StatusCast's engineers will continue to watch this closely and will post additional updates as necessary.  

Jul-30, 4:47pm EDT

StatusCast's application has continued to remain stable. Our engineers will continue to watch the system closely as Microsoft has not fully closed out the event on their side. For more specific details on Azure's issue please refer to their status page. We will provide additional updates as necessary. 

Jul-30, 6:00pm EDT

Microsoft has closed the issue on their side and StatusCast's platform continues to operate as expected. Once Microsoft has published more details on this we will provide here in the form of an RCA.

Aug-1, 1:07pm EDT
FROM MICROSOFT:
Mitigation Statement - Azure Front Door Issues accessing a subset of Microsoft services
Tracking ID: KTY1-HW8

What happened?

Between approximately at 11:45 UTC and 19:43 UTC on 30 July 2024, a subset of customers may have experienced issues connecting to a subset of Microsoft services globally. Impacted services included Azure App Services, Application Insights, Azure IoT Central, Azure Log Search Alerts, Azure Policy, as well as the Azure portal itself and a subset of Microsoft 365 and Microsoft Purview services.

What do we know so far?

An unexpected usage spike resulted in Azure Front Door (AFD) and Azure Content Delivery Network (CDN) components performing below acceptable thresholds, leading to intermittent errors, timeout, and latency spikes. While the initial trigger event was a Distributed Denial-of-Service (DDoS) attack, which activated our DDoS protection mechanisms, initial investigations suggest that an error in the implementation of our defenses amplified the impact of the attack rather than mitigating it.

How did we respond?

Customer impact began at 11:45 UTC and we started investigating. Once the nature of the usage spike was understood, we implemented networking configuration changes to support our DDoS protection efforts, and performed failovers to alternate networking paths to provide relief. Our initial network configuration changes successfully mitigated majority of the impact by 14:10 UTC. Some customers reported less than 100% availability, which we began mitigating at around 18:00 UTC. We proceeded with an updated mitigation approach, first rolling this out across regions in Asia Pacific and Europe. After validating that this revised approach successfully eliminated the side effect impacts of the initial mitigation, we rolled it out to regions in the Americas. Failure rates returned to pre-incident levels by 19:43 UTC - after monitoring traffic and services to ensure that the issue was fully mitigated, we declared the incident mitigated at 20:48 UTC. Some downstream services took longer to recover, depending on how they were configured to use AFD and/or CDN.

What happens next?

Our team will be completing an internal retrospective to understand the incident in more detail. We will publish a Preliminary Post Incident Review (PIR) within approximately 72 hours, to share more details on what happened and how we responded. After our internal retrospective is completed, generally within 14 days, we will publish a Final Post Incident Review with any additional details and learnings. To get notified when that happens, and/or to stay informed about future Azure service issues, make sure that you configure and maintain Azure Service Health alerts – these can trigger emails, SMS, push notifications, webhooks, and more: https://aka.ms/ash-alerts. For more information on Post Incident Reviews, refer to https://aka.ms/AzurePIRs. Finally, for broader guidance on preparing for cloud incidents, refer to https://aka.ms/incidentreadiness.
Support Services
Jul-22, 12:30pm EDT

StatusCast and 4me’s support team are ready to take the next step in migrating our support services from StatusCast’s legacy ticketing system to using 4me directly for all change requests and incidents. This next step in integrating StatusCast’s operations to 4me will ultimately provide you with much more insight into requests you submit and their status.

What is changing?

On Wednesday, July 24th 2024 StatusCast’s support portal will be shifted to https://4me-statuscast-portal.4me.com/, this self service portal will be your new resource to submit new tickets and view the status of any existing ones that you have submitted.




This new portal will give you a more accurate status of the ticket, and in the event that you request a change or run into an issue that requires development work, you will have visibility into the status of that from a development to a QA, to a production perspective. Also, customers will be able to find answers to their questions by walking through the portal that contains a knowledge base which will be extended as we go along.


We are very excited to bring this extended visibility to our customers as we believe it’s a major step forward in the support that we provide. As a result of this change, emailing support@statuscast.com will no longer open tickets. You will need to access the self-service portal to submit and access support requests.


A link to this self service portal has been added to StatusCast’s admin portal and you can access it by selecting the Settings > Help Center > Support Tickets



Existing StatusCast administrators have been granted access to this new portal. To access the StatusCast Portal, go to https://xurrent-statuscast-portal.xurrent.com/ and start with ‘Forgot your 4me password?’(1) so that you can get sent an email to register your support portal password. If you do not get an email while doing this you may not have been granted automated access, in that case you can self register by clicking “Register as New User”(2):



The StatusCast Portal requires you to use an email address and to set up a password with 18 characters.