At 9:37 AM EDT an incident occurred which delayed incident notification processing. The incident was fully resolved by 2:30 PM EDT. More details on the root cause will follow.  Subscribers would still see status pages as expected, but incident notification would have been delayed.

SANTA BARBARA, Calif., February 27, 2025 – Xurrent™, the service and operations management platform purpose-built for modern enterprises and managed services providers, has acquired Zenduty, a leader in cutting-edge incident and alert management solutions. This acquisition marks another significant milestone in Xurrent’s ongoing journey to transform IT and redefine how organizations handle major incidents from start to finish.

Phil Christianson, Xurrent’s Chief Product Officer, remarked, “Xurrent is excited to announce a major advancement in our ITOM capabilities. Our StatusCast acquisition last April enhanced our platform to dramatically improve organizations’ abilities to communicate details of major incidents. Now, with the acquisition of Zenduty, we will enable IT to automate and streamline incident resolution and root cause remediation, ensuring faster fixes and preventing repeat incidents.”

Zenduty is an innovator in incident and alert management. The platform has earned a reputation for enabling incident commanders to swiftly gather the right teams into a virtual war room, triage issues and drive resolution rapidly. By integrating Zenduty with Xurrent’s robust IT Service Management (ITSM) capabilities, customers will enjoy comprehensive, end-to-end IT operations and service management capabilities within a single, unified platform.

This integration ensures that when a major incident occurs, organizations can not only manage and resolve the issue swiftly but also implement a structured approach to prevent it from recurring. Zenduty empowers incident commanders to coordinate response teams effectively, while Xurrent’s ITSM platform ensures tasks are assigned to the right teams, tracked and completed on time, driving continuous improvement between incidents.

By integrating Zenduty with Xurrent’s ITSM platform, organizations gain the following key benefits:

• Automating virtual war rooms for rapid incident response.
• Managing and resolving incidents swiftly.
• Ensuring accountability for post-incident remediation task completion.

“The combination of Zenduty’s top-quality incident and alert management tools with the power of Xurrent’s world-class IT Service Management, will enable our customers to fully take control of their IT operations and service management with a more modern, connected and automated approach,” said Kevin McGibben, Xurrent CEO. “With Xurrent, teams take action sooner, resolve incidents faster, and ensure they never happen again — completing critical tasks with efficiency, accuracy and full accountability.”

About Xurrent

Xurrent™ streamlines ITSM and IT Operations Management with AI-powered automation. Our platform simplifies workflows, enhances collaboration, and boosts productivity. Built for scalability, Xurrent seamlessly adapts to the evolving needs of modern enterprises, minimizing effort while maximizing efficiency. Learn more at www.xurrent.com.

About Zenduty

Zenduty is an end-to-end incident and on-call management solution that provides cross-channel alerts via email, phone, SMS, Slack, and Microsoft Teams to ensure your team is promptly notified during service downtimes. Designed to enhance incident response efficiency, Zenduty offers features such as customizable alerting, on-call scheduling, and seamless integrations with over 150 tools, including Datadog, Jira, and Slack. Organizations utilizing Zenduty have reported significant improvements, including reduced downtime, a 50% enhancement in Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR), and cost savings. For more information, visit www.zenduty.com.

Press Release: https://www.xurrent.com/press-release/xurrent-acquires-zenduty-completing-the-incident-response-and-remediation-loop/

StatusCast engineers noted some processing degradation that may have caused delays in some actions. 

The team has identified the issue.

StatusCast engineers noted a background processing degradation that caused delays in some actions from being completed in a timely fashion. 

 This has been resolved. We apologize for any inconvenience.

The domain for accessing StatusCast's support portal has been updated to https://xurrent-statuscast-portal.xurrent.com/. While the old domain will redirect to our current one we recommend updating your bookmarks appropriately. 

StatusCast engineers identified a backup in its background processing that is causing delays in some actions from being completed in a timely fashion. 

Engineers have determined the root cause of the backup in processing. During this time we have scaled out the service that is responsible to help clear out the remaining items faster.

Services should be operating as expected.

StatusCast engineers have been alerted to a possible performance impacting event affecting status pages and the admin application response times. This event is not impacting notification processing. We apologize for this inconvenience and will provide an update shortly. 

All services should be fully functional and performing regularly. 

StatusCast's engineers determined that at approximately 8:00PM EST on November 15th 2024, several of StatusCast's application servers experienced an issue that caused the response time to spike. StatusCast's infrastructure in Azure is designed to perform scaling procedures for services under duress, and for all but one of the application services in question this was done successfully restoring the service to an acceptable level of performance.

The remaining application service in the EU did not correctly scale and stayed in a degraded state for multiple days. On November 18th engineers were alerted that some customers were still experiencing load time delays and at that point the last server was corrected. 

After this event occurred StatusCast's DevOps team began an audit of all scaling procedures to ensure that application services across our Azure operational regions adhere to a consistent scaling process and to ensure that monitoring is properly deployed to all services as having a single application service remaining in a degraded state for days is not acceptable. 

Our team is excited to announce the official rebrand of 4me to the name Xurrent. Our refreshed look and updated identity capture the essence of our business, our platform, our vision, and its value. Our new look is being rolled out in a new website, marketing materials, and the Xurrent application! 

Important Dates: 

• 5 September (today!)

• A press release announced the rebrand launch.

• Our new Website is live! Check it out at www.xurrent.com.

• 7 September

• All communications from Xurrent will emanate from our new domain, www.xurrent.com. This means emails and any other official communications. 

What Does This Mean for You?

Starting now you’ll see our new branding in emails, on the website, and in other communications. Rest assured, this change won’t affect your current services.

Thanks for being a valued part of the Xurrent (formerly 4me) family. While our appearance is evolving, our dedication to providing top-quality products and exceptional customer support remains unchanged. Our mission and values continue to drive us as we grow towards a dynamic and collaborative future.

As of August 1st, 2024 we have removed the link to the Legacy Incident Editor from the admin portal to ensure that users maintain a unified experience and are able to take advantage of all of our latest improvements to the incident creation process.

StatusCast engineers were alerted earlier that some users were experiencing sporadic issues attempting to connect to the status page and admin portal. Our hosting provider, Microsoft Azure, has alerted us via their status page that they are experiencing some network issues globally. We will provide an update as soon as more information is available. 

Access to status pages has remained stable and Azure has updated their status indicating failover processes have been engaged to improve their service availability. StatusCast's engineers will continue to watch this closely and will post additional updates as necessary.  

StatusCast's application has continued to remain stable. Our engineers will continue to watch the system closely as Microsoft has not fully closed out the event on their side. For more specific details on Azure's issue please refer to their status page. We will provide additional updates as necessary. 

Microsoft has closed the issue on their side and StatusCast's platform continues to operate as expected. Once Microsoft has published more details on this we will provide here in the form of an RCA.